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Exceptional customer care is part of our overall philosophy. We view great support as important as the products we offer. To this extend, we have built a premium customer care program designed to fit the needs of every trader.

Revolving around educated individuals, transparency and built with the help of actual traders, our teams are always in the know and can assist you with any query, be it with your trading platform or your account handling.

Prompt responses are crucial in the fast paced world of investments. Our teams respond to your queries within 15 minutes, regardless of channel (email, chat, etc).

You can get in touch with our support team 24 hours a day, 5 days a week through all available communication channels, including our trading platform, which features live chat.

For support please email to support@31-fx.com
To schedule an appointment with your account manager please email contact@31-fx.com
For general information please contact us at info@31-fx.com

Our Offices

Sydney, Australia:
Office hours: 8:00-18:00
Level 13/135 King St, Sydney NSW 2000, Australia

London, United Kingdom:
Office hours: 8:00-18:00
25 Canada Square, Canary Wharf, London, Greater London, E14 5LB, United Kingdom

Zurich, Switzerland:
Office hours: 8:00-18:00
Dreikönigstrasse 31A, Stockerhof, 8002 Zürich, Switzerland